At Lucky Hills Casino, we care about our players’ well-being and safety above all else. We understand that gaming can be a fun experience, but it is also important to play responsibly. That is why we have implemented various tools and features to help you stay in control of your gambling habits.
Deposit Limits
To prevent excessive spending, you can set deposit limits for yourself:
- Daily deposit limit
- Weekly deposit limit
- Monthly deposit limit
This ensures that you do not spend more than intended on our platform. You can adjust these limits at any time through your account settings.
Time-Outs
If you feel like you need a break from gaming, we offer temporary cool-off periods:
- 24 hours
- 7 days
- 14 days
During this time, access to your account and marketing communications will be blocked. This allows you to focus on other aspects of your life without distractions.
Self-Exclusion
If you need a more extended break or want to avoid gaming altogether, we offer self-exclusion options:
- 1 month
- 3 months
- 6 months
- 12 months
Access to your account will be blocked for the chosen period. You can reactivate your account after the specified time has passed.
Account Closure
If you are feeling overwhelmed or struggling with gambling, please contact us directly at support@luckyhillscasino.ca to close your account permanently. Our team is here to support you in making this decision.
Recognising Problem Gambling
Warning signs may include:
- Spending more money or time gambling than originally planned
- Gambling to recover previous losses
- Borrowing money to fund gambling
- Hiding gambling behaviour from friends or family
- Feeling anxious, stressed, or irritable when not gambling
If these behaviours become persistent, we strongly encourage you to seek professional assistance.
Support Resources
We have partnered with organisations that offer guidance and assistance:
- ConnexOntario: 1-866-531-2600 / https://www.connexontario.ca
- Responsible Gambling Council: https://www.responsiblegambling.org
- Gambling Therapy: https://www.gamblingtherapy.org
These resources provide professional help for those dealing with gambling concerns, as well as information on responsible gaming practices.
Age Restriction
Our services are available only to players who meet the legal gambling age where they live — 19+ in most Canadian provinces and territories, and 18+ in Alberta, Manitoba and Quebec. We employ verification measures to prevent underage registration and gambling. Parents and guardians are encouraged to use parental control software to restrict access to gambling websites.
Remember, gambling should always be treated as entertainment — not as a source of income. If gambling stops being fun, please reach out for help.
Ready to play at Lucky Hills Casino?
Deposit from C$30 in CAD, claim the welcome package and request withdrawals handled in 24-48 hours.