Privacy Policy

We at Lucky Hills Casino are committed to protecting your personal data and ensuring that you have control over how we use it. This Privacy Policy explains how we collect, process, store, share, and protect the information we obtain from you when you visit luckyhillscasino.ca.

What Data Do We Collect

When you create an account, sign up for promotions, or make a deposit, we may ask you to provide personal data such as:

Name
Email address
Date of birth
Residential address
Phone number
Identification documents for verification purposes

We also collect technical information about your visits, including IP addresses, device type, browser type, operating system, referral source, length of visit, pages visited, and click-through rates.

Why Do We Collect Data

We use the data we collect for a variety of purposes:

To provide our services, including processing deposits and withdrawals
To communicate with you about promotions, new features, or important updates
To personalise your experience on our website
To comply with regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) checks
To monitor account activity for suspicious or fraudulent behaviour
To conduct internal analysis and improve our platform

We may share your personal data with:

Third-party service providers that support our operations, such as payment processors and IT infrastructure
Regulatory bodies or law enforcement agencies where required by law
Other entities within our corporate group for operational purposes

We do not sell, rent, or trade your personal information to third parties. Every third-party partner is bound by strict confidentiality agreements.

Data Security

Your security is a top priority at Lucky Hills Casino. We take the following measures to protect your data:

Industry-standard SSL encryption to secure all data transmissions
Robust access controls, including password protection for sensitive systems
Regular security audits and testing by third-party experts
Continuous updates to our security protocols

Cookies and Tracking

Our website uses cookies and tracking technologies to improve your experience, analyse traffic, and support security measures. You can manage cookie settings through your browser, though disabling cookies may affect site functionality.

Your Rights

As a user of Lucky Hills Casino, you have the following rights regarding your personal data:

Access: You can request to see what personal data we hold about you
Correction: If any personal data is incorrect or out of date, contact us and we will update it
Deletion: Under certain circumstances, you may request deletion of your personal data

To exercise any of these rights, please contact us at support@luckyhillscasino.ca.

Data Retention

Personal information is retained for as long as necessary to provide our services, meet legal obligations, and comply with anti-money laundering regulations.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately. We encourage you to review this page periodically.